HYSPANDA red dot sights are covered by a 3-year factory warranty starting on the date the original purchaser receives the product. This warranty applies to the original purchaser and requires product registration.
This warranty covers defects in materials and workmanship under normal use in the red dot sight’s housing and structural/mechanical components, optical system, and LED/illumination and related electronic components.
If HYSPANDA confirms that a covered defect exists, we may repair the product or replace it with the same model or an equivalent product, at our discretion. A refund is not the standard warranty remedy. Replacement may be with a comparable product if the original model is unavailable.
This warranty does not cover damage caused by drops, impacts, water or other external events; misuse or use outside the product instructions; incorrect installation; unauthorized disassembly, repair, modification, refinishing or service; normal wear and tear; cosmetic damage that does not affect function; or batteries and battery depletion.
Email sales@hyspanda.com with your order number, proof of purchase, product registration information, a description of the issue, and clear photos or video showing the problem. Do not send the product before receiving instructions from our support team.
The customer is responsible for shipping the product to HYSPANDA. If the claim is approved and the product is repaired or replaced under this warranty, HYSPANDA will cover the shipping cost to send the serviced or replacement product back to the customer. Any shipment sent without prior instructions may be refused or returned.
This warranty applies only to HYSPANDA red dot sights purchased from HYSPANDA or an authorized seller and is subject to applicable law. Warranty service does not provide compensation for consequential or incidental losses. This policy does not limit rights that cannot be excluded under applicable law.
For warranty questions or service requests, contact sales@hyspanda.com.
